Question 1

Are the accounts genuine and guaranteed?

Accepted Answer

Yes — 100% genuine and officially licensed by the original service providers. Fully guaranteed for the entire subscription period, and if you run into any issue we'll replace it free of charge.

Question 2

How do I contact technical support?

Accepted Answer

Via live chat (in the corner), WhatsApp, the \"Contact Us\" form, or email support@theme1.com. Average response time is 15 minutes.

Question 3

When is the support team available?

Accepted Answer

Around the clock, 24/7, in both Arabic and English. Response priority varies by plan: Silver within 24 hours, Gold within 8 hours, Platinum within 1 hour.

Question 4

What should I do if my account gets suspended?

Accepted Answer

Contact support right away with your order number. We'll review the case within an hour and replace the account free of charge if the issue is on the provider's end.

Question 5

Can I transfer my subscription to someone else?

Accepted Answer

Subscriptions are tied to your personal details. We don't allow transferring them to a third party for security and legal reasons. If you need to change the account's primary email, contact support.

Question 6

How long does subscription activation take?

Accepted Answer

Most activations complete within 2 minutes of payment. Some services (ready-made accounts, manual activation) may take up to 2 hours at most. Your details will arrive in your email and dashboard as soon as they're ready.

Question 7

What should I do if I don't receive an activation confirmation?

Accepted Answer

Check your \"Junk / Spam\" folder first, then your dashboard (Dashboard > Orders). If you still can't find your details after 2 hours, contact support with your order number.

Question 8

Can I activate on more than one device?

Accepted Answer

It depends on the service. Adobe and Microsoft 365 allow activation on 2 devices. Netflix Premium supports 4 simultaneous screens. Full details are in each product's description.

Question 9

What happens when the key expires?

Accepted Answer

You'll get reminders 7, 3, and 1 days before expiry. If you don't renew, your subscription ends automatically and you lose access. You can renew again at any time later.

Question 10

How do I know the account was activated successfully?

Accepted Answer

Sign in to the original service (e.g. adobe.com) — you'll see a Premium / Pro / Plus badge. Your subscription status in your dashboard will also read \"Active\".

Question 11

What payment methods are available?

Accepted Answer

We accept Visa, Mastercard, and Mada cards, Apple Pay, and STC Pay, plus the cryptocurrencies USDT / BTC / ETH via Coinbase Commerce. All payments are encrypted to the PCI-DSS standard.

Question 12

Is my banking information safe?

Accepted Answer

Yes. We don't store any card data on our servers — all payments go through certified gateways (Stripe, Apple, STC) with 256-bit SSL encryption. Auto-renewal uses secure tokenization.

Question 13

When is the amount charged to my account?

Accepted Answer

The amount is charged as soon as payment is confirmed — you'll get a message from your bank within seconds. Your invoice is emailed to you within 5 minutes at most.

Question 14

Do I get a tax invoice?

Accepted Answer

Yes — every purchase generates a PDF invoice showing the tax number and 15% VAT (for Saudi Arabia). It's available in your dashboard under \"Invoices\" and is emailed to you automatically.

Question 15

Which currencies are accepted?

Accepted Answer

Prices are shown in US Dollars ($) by default. At checkout, your bank automatically converts to your local currency. We support display in 12 currencies (SAR, AED, EGP, JOD, KWD, USD, EUR, and more).

Question 16

Can I change my plan after subscribing?

Accepted Answer

Yes — you can upgrade at any time. The difference is calculated pro rata and added to your balance. Downgrades take effect in the next billing cycle.

Question 17

What happens when my subscription ends?

Accepted Answer

If auto-renewal is on, your subscription renews at the same price. If it's off, access to the service stops and you can resubscribe whenever you like from your dashboard.

Question 18

What is the refund policy?

Accepted Answer

Full refund within 7 days of purchase (14 days for the Gold plan, 30 for Platinum) — provided the service hasn't been substantially used. Full details are on the Terms page.

Question 19

How long does a refund request take to process?

Accepted Answer

We review the request within 24 hours. Once approved, the amount is refunded to the same payment method within 3–7 business days (depending on your bank). You'll get notifications at every step.

Question 20

Does it renew automatically?

Accepted Answer

Auto-renewal is enabled by default for monthly subscriptions. You can turn it off in one click from your dashboard > Subscriptions. You'll get a reminder 3 days before each renewal.

Question 21

How do I cancel my subscription?

Accepted Answer

From your dashboard > Subscriptions > select the subscription > \"Cancel renewal\". Your services continue until the end of the paid cycle, with no extra charges.

FAQ